Refund policy

In the event that the Customer has any problem with their purchase, they must contact Aiko Art as soon as possible, sending an email to aikoart.handmade@gmail.com, to find a solution.

If the Customer is not completely satisfied with their purchase, they may return or exchange it. They must notify a return or exchange within the following 14 calendar days after receiving the package to indicate the procedure to follow: the return to Aiko Art must be made by Certified Mail or some other system with delivery record.

Aiko Art will not be responsible for shipping costs due to changes and returns due to changes of mind, errors in the choice of models, sizes or colors, or for not having met the Customer's expectations. Only in cases where it is proven that a defective or incorrect item has been received, Aiko Art will take care of all the necessary procedures.

Returns are only accepted for items purchased directly from Aiko Art. If a product has been purchased from a physical or virtual partner store, it will be the responsibility of said store to manage the exchange or return and will apply its own conditions for this.

The full amount of the value of the purchased products (minus the shipping costs incurred by Aiko Art from the total order) will be refunded through the same payment method used, once Aiko Art has received the items and they are in the same condition as they were sent: without signs of use and in their original packaging.

No changes or returns are accepted, under any circumstances, for personalized accessories and/or gift cards.